Refund policy

Please note all perishable sales are final no returns or exchanges once items have been produced.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@thestandardmeatclub.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@thestandardmeatclub.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Golden Goat Returns and Exchanges
All merchandise is guaranteed to be fresh and should be inspected immediately upon arrival. Credit will not be granted if unsatisfactory items are discarded or partially consumed. Please keep all packaging intact for returns. All claims must be made within twenty-four hours of receipt of shipment and a return authorization code will be issued. No returns will be accepted without this code. Once claim is received and accepted by Golden Goat, we will automatically reship merchandise. Please keep all packaging intact for any returns.

All Golden Goat Caviar packages are delivered nationwide using UPS Next Day Air and should arrive on your scheduled delivery date. We do NOT guarantee any specific time and UPS does not guarantee any specific time. Golden Goat Caiar is not responsible for damaged product or delays on the part of UPS and cannot control delays due to weather, local carrier mis-scans, natural disasters, mechanical error, strikes, terrorism, safety control or inaccurate shipping information.

Golden Goat Caviar does NOT require a signature for delivery. Please note that the decision to leave a package at an address is at the sole discretion of the individual delivery person and is therefore outside of our control.

Customers are responsible for ensuring that the delivery address is correct and that the package can be received at the specified delivery address. We do not issue refunds for product that was delivered on time and left in the shipping box for an extended period of time after delivery. Although your Golden Goat Caviar order may be a surprise, we recommend that you check with your recipient to ensure they will be available to accept a perishable package on the delivery date. This is especially important during the holidays.

Golden Goat is not responsible for customers eating food that is out of temperature or that has been sitting out or not properly refrigerated. Our products should arrive cool to the touch. Do not consume any products and contact our customer service team immediately at support@goldengoatcaviar.com if any items in your order do not arrive cool to the touch.

ALL RETURNS MUST BE SHIPPED TO:
GOLDEN GOAT INC.
1295 coral way 
Miami FL 33145


ALL PRICES ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE.